Ulta Beauty hiring Experience Manager in Pinecrest, Florida, United States | LinkedIn (2024)

Ulta Beauty hiring Experience Manager in Pinecrest, Florida, United States | LinkedIn (1)

Experience Manager

Ulta Beauty Pinecrest, FL

Security verification

Ulta Beauty Pinecrest, FL

1 week ago

See who Ulta Beauty has hired for this role

Security verification

Save job

Welcome back

Sign in to save Experience Manager at Ulta Beauty.

  • Report this job

OverviewExperience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

General Summary & ScopeThe Experience Manager (EM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop their team.

PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Job Functions)

The EM is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):

Performance

  • Promote a culture of accountability to meet or exceed the store’s goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
  • Drive company profitability through operational excellence, top-line sales growth and expense control.
  • Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget.
  • Address underperforming metrics related to the store’s services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business.
  • Support direct reports in developing and maintaining their clientele.
  • Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
  • Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
  • Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy.

People

  • Attract, hire, retain and source a diverse team of top talent for the salon and boutiques, leveraging a variety of methods including social media platforms, and efficiently address any staffing needs and open positions for the store.
  • Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty.
  • Create an inclusive environment that inspires and encourages the growth and engagement of associates.
  • Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance.
  • Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
  • Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
  • Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals.
  • Model a culture of teamwork and guest service excellence by working alongside the leadership team, establishing priorities, providing clear direction and support, and sharing best practices.
  • Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store.

Process

  • Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards for the store, including the Infection Control Policy.
  • Adhere to and enforce Ulta Beauty’s dress code.
  • Use the company’s scheduling tool as directed to create and adjust schedules, manage attendance in-the-moment, and to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, support service sales and growth, reduce loss, ensure accurate schedules and reporting, and execute company directives.
  • Use the company’s task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.
  • Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management and loss prevention.
  • Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary.
  • Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks.
  • Utilize company programs, tools, and resources to drive store improvements.
  • Regularly communicate and provide feedback to field and services leadership on business trends and opportunities, events, operational challenges, merchandise needs and competitive landscape for their store.

Job QualificationsEducation

  • Bachelor’s degree is preferred
  • Cosmetology license and/or a cosmetology management license where required by state law

Experience

  • 2-3+ years relevant, fast-paced retail management work experience or other relevant work experience
  • Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
  • Cosmetology management: Advanced competency in services, including sales, guest experience, and product attachment; demonstrated knowledge of Board of Cosmetology regulations and hiring requirements
  • Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandise directives
  • Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team

Skills

  • Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices)
  • Excellent written and verbal communication
  • Strong collaboration and interpersonal skills
  • Strong organizational skills to manage multiple tasks
  • Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable

Special Position Requirements

  • Work a flexible, full-time schedule to include days, evenings, weekends, and holidays
  • Attend corporate business meetings and conferences

WORKING CONDITIONS

  • Continuous mobility throughout the store during shift
  • Frequent standing, bending, reaching, and twisting during shift
  • Frequent lifting and/or moving up to 25 lbs. during shift
  • Continuous coordination and manipulation of objects during shift
  • Frequent use of a computer, telephonic devices, and related office supplies

If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.

AboutAt Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

  • Seniority level

    Not Applicable
  • Employment type

    Full-time
  • Job function

    Sales and Management
  • Industries

    Personal Care Product Manufacturing, Consumer Services, and Retail

Ulta Beauty hiring Experience Manager in Pinecrest, Florida, United States | LinkedIn (8) Ulta Beauty hiring Experience Manager in Pinecrest, Florida, United States | LinkedIn (9) Ulta Beauty hiring Experience Manager in Pinecrest, Florida, United States | LinkedIn (10)

Referrals increase your chances of interviewing at Ulta Beauty by 2x

See who you know

Get notified about new Experience Manager jobs in Pinecrest, FL.

Sign in to create job alert

Similar jobs

  • Member Experience Manager Ulta Beauty hiring Experience Manager in Pinecrest, Florida, United States | LinkedIn (12)

    Member Experience Manager

    Kindred

    United States

  • Learning and Experience Manager Ulta Beauty hiring Experience Manager in Pinecrest, Florida, United States | LinkedIn (13)

    Learning and Experience Manager

    Revecore

    United States

  • Guest Experience Manager Ulta Beauty hiring Experience Manager in Pinecrest, Florida, United States | LinkedIn (14)

    Guest Experience Manager

    Miami HEAT

    Miami, FL

  • Sr. Community Manager Ulta Beauty hiring Experience Manager in Pinecrest, Florida, United States | LinkedIn (15)

    Sr. Community Manager

    Netflix

    Los Angeles, CA

  • Member Experience Manager Ulta Beauty hiring Experience Manager in Pinecrest, Florida, United States | LinkedIn (16)

    Member Experience Manager

    Kindred

    United States

  • Ulta Beauty hiring Experience Manager in Pinecrest, Florida, United States | LinkedIn (17)

    Fan Development & Experience Manager

    Angel City Football Club

    Santa Monica, CA

  • Agent Experience Manager Ulta Beauty hiring Experience Manager in Pinecrest, Florida, United States | LinkedIn (18)

    Agent Experience Manager

    Compass

    New York, NY

  • Manager, Stores Marketing Production Ulta Beauty hiring Experience Manager in Pinecrest, Florida, United States | LinkedIn (19)

    Manager, Stores Marketing Production

    Columbus, OH

  • Senior Community Manager Ulta Beauty hiring Experience Manager in Pinecrest, Florida, United States | LinkedIn (20)

    Senior Community Manager

    NoGood

    New York, NY

  • Learner Experience Manager Ulta Beauty hiring Experience Manager in Pinecrest, Florida, United States | LinkedIn (21)

    Learner Experience Manager

    Fullstack Academy

    United States

  • Ulta Beauty hiring Experience Manager in Pinecrest, Florida, United States | LinkedIn (22)

    Associate Manager, Commercial Marketing & Experiences

    Los Angeles Rams

    Agoura Hills, CA

  • User Experience Senior Manager - Remote Ulta Beauty hiring Experience Manager in Pinecrest, Florida, United States | LinkedIn (23)

    User Experience Senior Manager - Remote

    The Home Depot

    Atlanta, GA

  • Client Experience Manager Ulta Beauty hiring Experience Manager in Pinecrest, Florida, United States | LinkedIn (24)

    Client Experience Manager

    Fortress Security Risk Management

    Cleveland, OH

  • Employee Experience Manager Ulta Beauty hiring Experience Manager in Pinecrest, Florida, United States | LinkedIn (25)

    Employee Experience Manager

    Alyeska Resort

    Anchorage, AK

  • LEARNING EXPERIENCE MANAGER (REMOTE) Ulta Beauty hiring Experience Manager in Pinecrest, Florida, United States | LinkedIn (26)

    LEARNING EXPERIENCE MANAGER (REMOTE)

    Compass Group USA

    Charlotte, NC

  • School Experience Manager Ulta Beauty hiring Experience Manager in Pinecrest, Florida, United States | LinkedIn (27)

    School Experience Manager

    Faria Education Group

    Portland, OR

  • School Experience Manager -- Remote | WFH Ulta Beauty hiring Experience Manager in Pinecrest, Florida, United States | LinkedIn (28)

    School Experience Manager -- Remote | WFH

    Get It Recruit - Educational Services

    Portland, OR

  • Retail Experience Manager, Devices and Services Ulta Beauty hiring Experience Manager in Pinecrest, Florida, United States | LinkedIn (29)

    Retail Experience Manager, Devices and Services

    Google

    New York, NY

  • Workplace Experience Manager Ulta Beauty hiring Experience Manager in Pinecrest, Florida, United States | LinkedIn (30)

    Workplace Experience Manager

    Own Company

    San Diego, CA

  • Experience Manager Ulta Beauty hiring Experience Manager in Pinecrest, Florida, United States | LinkedIn (31)

    Experience Manager

    EnterpriseKC

    Kansas City Metropolitan Area

  • Workplace Experience Manager Ulta Beauty hiring Experience Manager in Pinecrest, Florida, United States | LinkedIn (32)

    Workplace Experience Manager

    myGwork - LGBTQ+ Business Community

    Seattle, WA

  • Agent Experience Manager Ulta Beauty hiring Experience Manager in Pinecrest, Florida, United States | LinkedIn (33)

    Agent Experience Manager

    Compass

    Wayne, PA

  • Attendee Experience Manager Ulta Beauty hiring Experience Manager in Pinecrest, Florida, United States | LinkedIn (34)

    Attendee Experience Manager

    Unbridled

    Denver, CO

  • Member Experience Manager - Orlando Ulta Beauty hiring Experience Manager in Pinecrest, Florida, United States | LinkedIn (35)

    Member Experience Manager - Orlando

    Industrious

    Orlando, FL

  • Group Manager, Product Marketing - LinkedIn Sales Solutions Ulta Beauty hiring Experience Manager in Pinecrest, Florida, United States | LinkedIn (36)

    Group Manager, Product Marketing - LinkedIn Sales Solutions

    LinkedIn

    San Francisco, CA

  • Senior Client Experience Manager Ulta Beauty hiring Experience Manager in Pinecrest, Florida, United States | LinkedIn (37)

    Senior Client Experience Manager

    Chexology

    New York, United States

People also viewed

  • Experience Manager

    Experience Manager

    Ulta Beauty

    Skokie, IL

  • Global Food Experience Manager

    Global Food Experience Manager

    Stripe

    Seattle, WA

  • Global Food Experience Manager

    Global Food Experience Manager

    Stripe

    San Francisco, CA

  • Member Experience Manager - New York City

    Member Experience Manager - New York City

    Industrious

    New York, NY

  • Customer Experience and Design Manager

    Customer Experience and Design Manager

    MetLife

    New York, United States

  • Member Experience Manager - Los Angeles

    Member Experience Manager - Los Angeles

    Industrious

    Los Angeles, CA

  • Team Manager, Customer Growth & Success

    Journey Clinical

    United States

  • Retail Client Experience Manager

    Retail Client Experience Manager

    Kearny Bank

    Wyckoff, NJ

  • Post Booking Communications & Guest Experience Manager

    MSC Cruises

    Miami, FL

  • Experience Manager

    Experience Manager

    Ulta Beauty

    Arvada, CO

Ulta Beauty hiring Experience Manager in Pinecrest, Florida, United States | LinkedIn (38)

Looking for a job?

Visit the Career Advice Hub to see tips on interviewing and resume writing.

View Career Advice Hub

Ulta Beauty hiring Experience Manager in Pinecrest, Florida, United States | LinkedIn (2024)
Top Articles
Latest Posts
Article information

Author: Greg O'Connell

Last Updated:

Views: 5977

Rating: 4.1 / 5 (62 voted)

Reviews: 85% of readers found this page helpful

Author information

Name: Greg O'Connell

Birthday: 1992-01-10

Address: Suite 517 2436 Jefferey Pass, Shanitaside, UT 27519

Phone: +2614651609714

Job: Education Developer

Hobby: Cooking, Gambling, Pottery, Shooting, Baseball, Singing, Snowboarding

Introduction: My name is Greg O'Connell, I am a delightful, colorful, talented, kind, lively, modern, tender person who loves writing and wants to share my knowledge and understanding with you.